People Working

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30 things to ask your current survey supplier

We know it isn't easy to select an online survey system. Here's a few questions that you might like to ask our competitors:

  1. Do they provide free telephone support?
  2. Do they have an email Helpdesk with guaranteed 12-hour response times?
  3. Will they build your surveys for you?
  4. Is there a flat-rate fee with NO surcharges for size of survey OR number of responses?
  5. Can you add unlimited additional log-ins for colleagues, with customisable user privileges? All at no extra cost?
  6. Can you create client accounts that allow you to specify that clients see only certain parts of a survey's results?
  7. Can you customise the background colours of a survey, or use graphics for backgrounds?
  8. A graphic showing the response rates from various timezones Are all reports available as native Excel files?
  9. Can you see which parts of the world your respondents come from?
  10. Can you download a random sample of your responses, for example to pick competition winners?
  11. Can you resize images within the survey system?
  12. Can you edit a survey after it has started receiving responses?
  13. Can you create your own stylesheet and use it for all of your surveys?
  14. Do you have a scrapbook to keep commonly used questions, for reuse in surveys?
  15. Will the surveys and design tools work correctly on Macintosh and Linux as well as Windows?
  16. Can your surveys be displayed within your own website?
  17. Will they manage the whole survey process for you, leaving you free to get on with your job?
  18. Can you choose which web page respondents go to after they have completed a survey, depending on the answers they've given?
  19. Can you run surveys without the service provider's branding on them?
  20. When a respondent completes a survey can they be offered the opportunity to invite friends to complete the survey?
  21. Do the analysis tools know the difference between net and gross and give you the option of which to use when calculating percentages?
  22. Is there an online support system where you can view FAQs and add your own questions?
  23. Can you search your historical surveys for those containing specific words in the questions or answers?
  24. Are your surveys and their responses available to you long-term with no storage or access charge?
  25. Is there no limit to the number of surveys you can have running at one time?
  26. Is it a hosted solution so you don't need to install any software or worry about corporate firewall and security issues?
  27. Can you build up a searchable library of research?
  28. Can you create standard lists of answer options such as regions or income breaks that are frequently used in your surveys?
  29. Can you easily add conditional questions and pages to surveys?
  30. Can you verify the format of email addresses and postal codes before a response is submitted?